LogicMonitor research reveals how AI is transforming IT operations

81 per cent of enterprises plan to increase investments in AI-powered IT operations to accelerate performance, resilience, and scalability 

December 12, 2024 – As AI reshapes the digital landscape, LogicMonitor, the leading SaaS-based hybrid observability platform powered by AI, has unveiled its latest research, Unleashing AI-Driven IT Operations: Challenges, Opportunities, and Future Growth. Conducted in partnership with industry research firm EMA, the report offers a deep dive into the adoption of AI in IT operations (ITOps), gathering insights from over 500 IT professionals worldwide to uncover pivotal trends, challenges, and the innovations driving the future of IT.  

Current landscape: AI’s increasing role in ITOps 

The survey highlights the accelerating adoption of AI-driven tools in ITOps and their transformative impact on data centres: 

• Widespread AI adoption: 68 per cent of organisations are leveraging AI tools for anomaly detection, root cause analysis, and real-time threat detection, ensuring a proactive approach to IT management. 

• Operational maturity: 63 per cent of respondents have advanced to proactive or dynamic ITOps with AI, reducing downtime and accelerating incident resolution, ultimately improving data centre efficiency. 

• Proven return on investment (ROI): 59 per cent of organisations report exceeding ROI expectations, with faster response times, improved uptime, and enhanced decision-making driving measurable business value. 

Challenges in implementing AI for ITOps 

Despite AI’s transformative potential, organiations face significant hurdles that can hinder its full implementation. Key challenges include: 

• Complex integrations: 38 per cent of respondents cite difficulties in integrating AI tools with existing IT infrastructures. 

• Data privacy concerns: With 40 per cent expressing security apprehensions, organisations must balance AI innovation with robust data governance. 

• High costs and tool sprawl: AI deployments often demand significant initial investments and face inefficiencies stemming from fragmented tool ecosystems. 

Future trends: the road ahead for AI in ITOps 

The survey also provides a glimpse into the future, revealing trends and strategies that are expected to shape AI adoption in IT operations: 

• Investment momentum: 81 per cent of enterprises plan to increase AI investments next year, focusing on predictive analytics, automation, and anomaly detection to further optimise data centres and support AI-driven innovation. 

• Tech convergence: The integration of AI with edge computing and IoT is poised to unlock transformative opportunities, enabling faster decision-making and more scalable IT operations. 

• Demand for explainability: The rise of explainable AI (XAI) – which provides transparency into AI decision-making processes by making the logic behind predictions and actions understandable – underscores the need for platforms that offer actionable insights, increase trust, and facilitate broader adoption. 

Taggart Matthiesen, chief product officer, LogicMonitor, said, “With IT environments growing increasingly complex, the integration of AI tools has shifted from an advantage to an operational necessity. As CIOs and IT organisations embrace generative AI in ITOps to navigate this unprecedented data growth, LogicMonitor is the leading hybrid observability platform of choice. By delivering real-time visibility and actionable AI-based insights, our platform helps IT teams operate more efficiently and effectively while empowering them to drive innovation and support the development of AI-based applications that shape the future.” 

For a full copy of the report, visit: https://www.logicmonitor.com/resource/ai-driven-it-operations-research-report  

About LogicMonitor 

LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. A Visionary on the 2024 Gartner Magic Quadrant for Observability, LogicMonitor provides IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.