April 8, 2025
NICE
NICE has combined CXone’s platform power with Enlighten’s artificial intelligence (AI) , ushering in the future of customer experience (CX) AI
June 27, 2024 – NICE (Nasdaq: NICE) has announced that it has been named a Leader in the IDC MarketScape: Worldwide Contact Center as a Service Applications Software 2024 Vendor Assessment (doc #US52302923, June 2024) report.
Mary Wardley, IDC, said, “Consider NICE when you are looking for a complete platform offering inclusive of analytics, AI, and automation. NICE’s global presence, partner ecosystem, and entry into vertical functionality, including certifications, offer a comprehensive next-generation foundation for large global organisations.”
NICE recently launched CXone Mpower, the world’s first and only CX-aware AI offering. With continuous experience memory based on historical experiences and derived customer preferences, Mpower injects contextual insights at precise moments and utilises interconnected data and applications to inform optimal outcomes for unparalleled CX awareness.
Barry Cooper, president, CX division, NICE, said, “We believe the IDC MarketScape’s recognition of NICE as a Leader is a true testament to our decades of innovation. We have harnessed AI’s transformative potential and have been leading the market as we used it to power our CX innovation. With our newly-announced CXone Mpower, the holy grail for CX, organisations have everything they need to deliver extraordinary experiences.”
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of information and communications technology (ICT) suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organisations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre – and beyond. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com
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