April 8, 2025
NICE
91 per cent of customers recommend NICE as a preferred vendor
November 19, 2024 – NICE (Nasdaq: NICE) has announced that it was the only vendor named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the second time NICE has been recognised as a Customers’ Choice. This distinction is based on feedback and ratings from verified end users. As of November 2023, based on 87 reviews, NICE received an overall rating of 4.6 out of 5, with 91 per cent of customers saying they would recommend NICE. For a complimentary copy of the report, click here.
According to Gartner, “Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognised with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognised vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.”1
NICE received a 4.8 out of 5 rating for CXone Product Capabilities and 4.7 out of 5 for both Sales Experience and Deployment Experience from customers. NICE CXone Mpower is the ultimate hyper artificial intelligence (AI) platform for customer service automation. CXone Mpower revolutionises AI for customer service, enabling enterprises to design, build and operate automation for workflows, agents and knowledge at scale and precision.
In the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service, comments from actual NICE customers include:
Barry Cooper, president, CX division, NICE, said, “It is our greatest honour to enable our customers to deliver exceptional employee and customer experiences. We innovate at the highest level to bring the latest, cutting-edge CX AI solutions to businesses of all sizes across all industries. We extend the utmost gratitude to our industry-leading customers for this recognition as the only vendor named CCaaS Customers’ Choice on Gartner Peer Insights for 2024.”
1Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organisations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre – and beyond. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com
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